Terms & Conditions

1. Introduction

Welcome to Your Perfect Invite by JMS Creative. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

2. Orders & Payment

2.1 Placing an Order

All orders must be placed through our official website, via email, or in person at our showroom.

2.2 Payment Terms

When ordering in person, after approval of artwork is received, an invoice will be generated. Full payment is required before we release your order. We accept payments via bank transfer and card payment.

When ordering via the website, full payment is required prior to any proofs being created.

2.3 Order Confirmation

Once an order is placed, you will receive an email confirmation. It is your responsibility to check the details and inform us immediately of any errors.

3. Proofing & Approval

3.1 Digital Proofs

We provide digital proofs for your approval before printing. It is your responsibility to check all details, including spelling, grammar, layout, and colours. Once approved, we are not liable for any errors found post-production and any reprints required will be subject to charge.

3.2 Changes & Amendments

Changes requested after approval may incur additional costs. If printing has already begun, changes may not be possible.

4. Our Products

4.1 Colour Variations

Printed colours may vary slightly from what is seen on screen due to differences in monitor calibration. Additionally, variations can occur between different print runs, meaning the colours of samples may differ slightly from the final order. We strive for consistency but cannot guarantee exact colour matches across different print batches.

4.2 Handmade Products

As many of our products are handmade, slight variations between individual items may occur. This is part of their unique, handcrafted nature and is not considered a fault.

4.3 Material Availability

We rely on third-party suppliers for materials. Occasionally, materials may be discontinued or temporarily unavailable. In such cases, we will source the closest possible match and will discuss any significant changes with you before proceeding.

4.4 Product Assembly

All our products are fully assembled for you before dispatch. If an item requires additional setup upon arrival (e.g., unfolding or placing in envelopes), clear instructions will be provided.

5. Delivery & Turnaround Times

5.1 Estimated Turnaround

Production times vary based on the complexity of your order. Estimated production times will be communicated at the time of ordering.

5.2 Delivery Methods

If not collecting directly from our showroom, we use Royal Mail and trusted couriers for delivery. Once dispatched, delivery times are subject to the carrier’s service.

5.3 Lost or Delayed Orders

We are not responsible for delays caused by couriers, postal services, or customs. If an order is lost in transit, we will assist in tracking it but cannot offer immediate replacements.

6. Cancellations & Refunds

6.1 Cancellations

Due to the personalised nature of our products, cancellations can only be accepted before production has started.

6.2 Refunds & Returns

We cannot accept returns on personalised products unless there is a manufacturing fault. If you receive a defective item, please contact us within 48 hours of delivery with photos of the issue, and we will work to resolve the problem.

7. Intellectual Property

All designs created by Your Perfect Invite by JMS Creative remain our intellectual property and may not be reproduced or resold without permission.

8. Contact Information

For any queries, please contact us at jo.stratfull@jmscreative.co.uk or visit our showroom by appointment.